Your Customers are Vital to the Success of Your Business —
Do More for Them.

Since 1998, the company has made it a top priority to offer distributors and resellers the best in customer service. NetworkIP’s call center is based in Monterrey, Mexico with a focus on Mexico-based retail products. Agents speak both English and Spanish and can solve most customer issues in less than three minutes on average. Human-to-human communication is priority, but the company understands the importance of utilizing advanced tools to manage, report and review cases. NetworkIP’s Customer Service website is fully integrated into the trouble ticketing system, and agents have the ability to complete calls for end-users that need assistance. Customer Service provides clients with the ability to download and listen to customer service calls so they have a better understanding of the consumer experience for their brands. Additionally, reports are generated on a weekly basis to show daily statistics followed by a monthly summary. Clients can utilize NetworkIP’s turn-key Customer Service or use our SaaS or IaaS business models which can be used anywhere in the world.

NetworkIP is 100% committed to the satisfaction of your customers.

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